Delivery and returns

Information
Shipping & delivery

Orders placed with Standard shipping will typically be shipped in 2 – 3 business days from order date. Shipping estimates for most items are based on orders placed before 3 p.m. ET Monday – Friday (excluding holidays). Please note your estimated delivery date at checkout depending on shipping method selected. 

 

Shipping Method:

  • USPS for standard shipping: 2-4 days after item has shipped.
  • UPS: use for faster delivery, may cost additional money charged by carrier.

 

 

U.S. Territories, P.O. Boxes, and International

Shipments to Puerto Rico, the US Virgin Islands, Guam, the Marshall Islands, the Northern Mariana Islands, Samoa, and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. Fast, 2- Business-Day, 1-Business Day, and Saturday delivery options are not available for these destinations. Please allow 5 to 10 business days for delivery to these destinations.

Returns

We want you to be entirely satisfied with your Haus Of Mix purchase. If you are not, we will gladly accept the return of items that are unwashed, unworn, and unaltered with the original tags attached within 30 days of order shipment date. For all returns, we provide a prepaid shipping label free of charge.

 

  • Customers may return item(s) within 30 days of the order shipment date or in-store purchase date.
  • Select limited-edition styles are eligible for return within 7-14 business days of the shipping date.
  • Please allow up to 10-14 days for us to receive and process your return. You will receive an email notification upon the completion of return processing.

 

Exchanges

If you would like to make an exchange you may do so, as long as it is for the same item (at the same price) in a different size or color.

 

Your exchange order will be processed immediately, after receiving the return confirmation of the original item, with free shipping. We’ll also provide a free return label for your new order.

Exchanged item(s) must be received within 14 days from the day the exchange is initiated online to avoid being charged.

 

Please email [email protected] to start the exchange process.