Privacy Policy

1. Scope

This Privacy Policy explains how Haus Of Mix, LLC collects, uses, discloses, stores, and protects personal information through our websites, online stores, retail channels, pop-ups, events, email, SMS, social media, customer service, checkout, and any DBA, division, collection, or trade name operated by Haus Of Mix, LLC.

This Privacy Policy applies to Haus Of Mix, Division, Standards, Studios, www.HausOfMix.com, and all HausOfMix.com subdomains.

2. We Do Not Sell Personal Information

Haus Of Mix does not sell personal information for money.

We do not sell customer lists, email addresses, phone numbers, order information, or personal information to data brokers.

We may share information with trusted service providers that help us operate our business, including payment processors, website platforms, shipping carriers, fulfillment providers, email providers, SMS providers, analytics providers, fraud prevention tools, advertising platforms, and customer service tools.

These providers are authorized to use information only as needed to provide services to Haus Of Mix or as otherwise permitted by law.

Some privacy laws define "sharing" differently from selling, especially where advertising, analytics, cookies, pixels, or cross-context behavioral advertising tools are used. Where required by law, customers may have the right to opt out of certain sharing, targeted advertising, or tracking.

3. Information We Collect

We may collect the following categories of information:

Contact Information

Name, email address, phone number, shipping address, billing address, and account information.

Order and Transaction Information

Products purchased, size, color, style, order history, returns, exchanges, pre-orders, payment confirmation, shipping details, and customer service records.

Payment Information

Payment details are processed by third-party payment processors. We generally do not store full credit card numbers.

Account Information

Login details, preferences, saved addresses, wishlists, purchase activity, and account settings.

Marketing Information

Email preferences, SMS consent, campaign interactions, abandoned cart activity, product interests, survey responses, and communication history.

Device and Usage Information

IP address, browser type, device type, pages viewed, referring pages, time spent, clicks, approximate location inferred from IP address, cookies, pixels, and similar technologies.

User Content

Reviews, photos, videos, tags, social media posts, comments, messages, testimonials, and other content you submit or make available to us.

Customer Support Information

Messages, claims, warranty requests, return requests, fit questions, photos submitted for claims, and related communications.

4. How We Use Information

We may use information to:

• process, confirm, ship, deliver, return, exchange, and refund orders;
• manage pre-orders and shipping updates;
• provide customer support;
• verify identity and prevent fraud;
• operate, protect, and improve our website and services;
• personalize shopping experiences;
• send transactional messages;
• send marketing emails and SMS messages with consent where required;
• administer promotions, launches, events, waitlists, and loyalty programs;
• analyze product performance, customer preferences, and site usage;
• enforce our Terms and policies;
• protect legal rights, safety, security, and business operations;
• comply with laws, regulations, tax obligations, and lawful requests.

5. How We Share Information

We may disclose information to:

• payment processors;
• shipping carriers and fulfillment partners;
• e-commerce platforms;
• Klaviyo for email and SMS services;
• customer service providers;
• analytics and advertising providers;
• fraud prevention and security providers;
• accountants, lawyers, insurers, and professional advisors;
• government authorities or law enforcement where required;
• successor entities in the event of a merger, acquisition, restructuring, asset sale, financing, bankruptcy, or similar transaction.

We do not authorize service providers to sell your personal information.

Haus Of Mix uses Klaviyo and may use other marketing automation, analytics, and messaging service providers to manage email communications, SMS communications, customer engagement, abandoned cart reminders, and related marketing activities.

These providers may use cookies, pixels, APIs, SDKs, and similar technologies to support these services on behalf of Haus Of Mix.

Notwithstanding any other provision of this Privacy Policy, SMS Policy, or related policy, text messaging originator opt-in data, SMS consent records, and associated phone numbers collected for SMS communications will not be sold, rented, or shared with third parties for their own marketing purposes.

Text-message consent is not shared with third parties for any purpose unrelated to delivering Haus Of Mix’s messaging service.

This exclusion applies specifically to SMS opt-in consent and related messaging data.

6. Cookies, Pixels, and Tracking

We may use cookies, pixels, tags, SDKs, and similar technologies to operate the website, remember preferences, understand site usage, measure marketing performance, improve product offerings, prevent fraud, and deliver relevant advertising.

You may manage cookies through your browser settings. Disabling cookies may affect website functionality.

Where required by law, we will provide cookie choices, consent tools, opt-out rights, or similar mechanisms.

Haus Of Mix's website uses cookies, pixels, plugins, and similar technologies to help keep track of items customers place into their shopping cart, including when a cart has been abandoned.

This information may be used to determine when to send cart reminder communications, including email reminders and text message reminders where consent has been provided.

Cart reminder messages may be sent by or on behalf of Haus Of Mix, LLC, including Division, Standards, Studios, www.HausOfMix.com, and all HausOfMix.com subdomains.

Location Information

Haus Of Mix may collect approximate location information through IP address, browser signals, device information, cookies, pixels, analytics tools, or similar technologies.

Where enabled by the customer or device settings, more precise location information may also be collected through mobile device permissions, browser permissions, or location-enabled services.

Location-related information may be used to:

• provide localized website experiences;
• estimate shipping availability or delivery regions;
• prevent fraud and unauthorized transactions;
• improve website functionality and analytics;
• personalize marketing, launches, events, or product availability;
• measure advertising performance;
• support customer service and operational functions.

Customers may limit or disable location collection through device settings, browser settings, cookie preferences, or applicable platform permissions. Disabling certain location features may affect portions of the website or services.

7. Email and SMS Marketing

You may opt out of marketing emails by using the unsubscribe link in the email or contacting us at info@hausofmix.com.

You may opt out of SMS marketing by replying STOP to any marketing text message.

Message and data rates may apply.

Opting out of marketing communications does not stop transactional or service-related messages, such as order confirmations, shipping notices, return updates, exchange updates, pre-order updates, account notices, policy notices, or customer service responses.

8. Data Retention

We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including business, tax, accounting, warranty, fraud prevention, dispute resolution, legal, and compliance purposes.

Retention periods may vary based on the type of information, customer relationship, legal obligations, and business needs.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, network, payment system, transmission, or storage method is completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any unauthorized account activity.

10. Children's Privacy

Our products and services are not directed to children under 13.

We do not knowingly collect personal information from children under 13.

If we learn that we collected personal information from a child under 13, we will take reasonable steps to delete it.

11. State Privacy Rights

Depending on where you live and whether applicable legal thresholds are met, you may have rights to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion of personal information;
• request a copy of personal information;
• opt out of sale or sharing of personal information;
• opt out of targeted advertising;
• limit use of sensitive personal information;
• appeal a denied request;
• not be discriminated against for exercising privacy rights.

To submit a privacy request, contact privacy@hausofmix.com.

We may need to verify your identity before processing certain requests.

We may deny or limit requests where permitted by law, including where information is needed for legal, security, tax, fraud prevention, warranty, dispute, transaction, or business purposes.

12. California Privacy Notice

Where the California Consumer Privacy Act, as amended, applies to Haus Of Mix, LLC, California residents may have the right to know, access, correct, delete, and opt out of the sale or sharing of personal information.

Haus Of Mix does not sell personal information for money.

If any advertising, analytics, cookie, pixel, or marketing activity is considered "sharing" under California law, you may have the right to opt out.

California residents may contact us at privacy@hausofmix.com to exercise applicable rights.

13. International Visitors

Haus Of Mix is operated from the United States.

If you access our website or purchase from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

By using our services, you understand that privacy laws in those countries may differ from the laws where you live.

14. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

Updates are effective when posted unless stated otherwise.

Continued use of our website or services after updates means you acknowledge the revised Privacy Policy.