Refunds & Pre-Orders Policy
Final Sale Policy
All pre-orders are final sale. Each piece is produced intentionally and in limited quantities. We cannot offer refunds once an order is placed. Please review your size, shipping address, and order details before checkout.
Size Exchanges
We accept size exchanges only, subject to availability. If your requested size is in stock, we will process the exchange at no additional cost—Haus of Mix covers return shipping for size exchanges.
- Items must be unworn, unwashed, in original condition, and include all original tagging.
- If the requested size is unavailable, store credit may be offered at our discretion.
- Exchange requests should be initiated promptly upon delivery.
Varsity Jacket Warranty (1-Year)
Each Oracle Varsity Jacket includes a 1-year limited warranty covering:
- Hardware (zippers, snaps, buttons)
- Tears in seams
- Surface scratches
Important: Warranty claims apply to worn items and are reviewed case-by-case. Not all claims will qualify. Haus of Mix reserves the right, at our discretion, to determine if an issue is covered under warranty. Misuse, neglect, alterations, accidental damage, or excessive wear are not covered. We will always act in good faith to make it right for our clients.
Production & Shipping Timelines
Pre-orders ship according to the estimated timeline shown at checkout and/or on product pages. While we work to meet these dates, delays may occur due to factors outside our control (manufacturing, customs, or carrier issues). If delays occur, we’ll communicate updates by email.
Shipping & Address Accuracy
- Please ensure your shipping address is accurate at checkout. Orders delivered to an incorrect address provided by the buyer are not the responsibility of Haus of Mix.
- International orders may be subject to customs fees, import duties, or taxes charged by your local authority. These are the buyer’s responsibility.
Start an Exchange or Warranty Claim
To begin a size exchange or submit a varsity jacket warranty claim, please contact us via our email (PreOrder@HausOfMix.com). Include your order number, item, photos (if applicable), and a brief summary of your request.
By placing a pre-order, you acknowledge and agree to the terms above. We appreciate your trust—our aim is to deliver premium craftsmanship and handle every request with care and fairness.